With this letter, 59 organisations and experts address MEPs concerning the mechanisms against wrongful actions of online platforms included in the DSA.
At the moment, users do not have consistent ways to appeal platform decisions. Users should be empowered to seek redress against wrongful actions and inactions by the platforms.
Therefore, through this letter we call for broadening the application of Art. 17 (related to the internal complaint handling system) so it covers all cases, including where users want to act when a platform has not removed or disabled access to a piece of content.
Read the letter here .
Content blocking and filtering